4.5
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I have Parkinson's Disease and hoped the new mattress would be cooler end easier to turn over in bed although it is far better than my previous mattress I still feel the lumps in the mattress profile. Sitting on the edge of the bed to get dressed is difficult as the mattress throws me to one side.
The mattress was supposed to arrive in seven days, but it did so in three, which was fantastic. The packaging had wheels that let us transport it to the desired spot. Although it takes two people to lift. Overnight, it inflated completely. I've had some excellent sleep scores since using the Eze mattress, it's medium temperature (not cool) under the body. Having had a Happy Mattress which i thought was ok, I would absolutely buy another Eze if I had to.
I paid £50 to have mattress unpacked and other mattress removed as I am in my mid-70s, on my own and on crutches, so unable to do this by myself. I expected this to mean that the mattress would be placed on my bed and all the packing removed. The new mattress was left on the floor in the box. I had to ask them to unbox it. They did but still left it on the floor. I asked if they would lift it onto the bed. They did. And then they left. I had to wrestle the mattress out of the sealed wrapping and position it myself. These were not hard tasks for two able-bodied men; they were difficult for me and I'd thought the £50 covered this.
I have had the Eze Mattress now for over 4 months and I can’t recommend it enough. I chose the Hybrid Max Mattress because it’s slightly firmer and provides targeted relief for shoulders, back, and hips. I literally can’t wait to go to bed every night, I absolutely love it!
Transform your sleep with our award-winning hybrid mattresses, voted Which? Best Buy Mattress for three consecutive years. Our hybrid mattresses, also known as combination mattresses, combine the benefits of memory foam, pocket springs, and gel infusion for the ultimate night’s sleep - perfect for all types of sleepers. We offer four types of mattresses that can suit every type of sleeper, no matter your budget. Our eze hybrid max mattress is medium tenson mattress and features two memory foam layers and 2000 pocket springs. It’s the best choice for those who prefer the best levels of support and pressure relief for uninterrupted sleep. Our eze hybrid ultra mattress is best for those who would like a softer mattress, while still delivering support and breathability. It features four levels of memory foam but has 800 pocket springs instead. For those who want a gel-infused memory foam mattress, you can’t go wrong with our Cooleze™ range. Our Cooleze hybrid deluxe mattress provides medium firmness, 1000 pocket springs, a memory foam layer, and a gel-infused memory foam layer for superior temperature regulation. Finally, our most affordable mattress, the Cooleze Hybrid Original, has 600 pocket springs with the same layers as our hybrid deluxe. 10 year guarantee. Free UK Delivery 48 hours or 5-7 days with mattress disposal service. Free 14 day returns. Pay monthly with Dividebuy 0% Finance. No Credit Check. Buy now pay later with Klarna.
Written by the company
10 Year Guarantee
HEAD OFFICE MOORHEAD HOUSE MOORHEAD WAY BRAMLEY, S66 1YY, ROTHERHAM, United Kingdom
4.5
160 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
I paid £50 to have mattress unpacked and other mattress removed as I am in my mid-70s, on my own and on crutches, so unable to do this by myself. I expected this to mean that the mattress would be placed on my bed and all the packing removed. The new mattress was left on the floor in the box. I had to ask them to unbox it. They did but still left it on the floor. I asked if they would lift it onto the bed. They did. And then they left. I had to wrestle the mattress out of the sealed wrapping and position it myself. These were not hard tasks for two able-bodied men; they were difficult for me and I'd thought the £50 covered this.
Date of experience: 30 April 2025
Reply from eze Mattress
Hello Torey,
Thank you for taking the time to leave us your valuable feedback.
BJS Home Delivery were supposed to unpack your mattress and dispose of the packaging. We can only apologise on behalf of the courier for failing to carry this service out at your property, this is the first that we are hearing about their lack of service.
We will email you to follow up with you regarding the service you did not receive.
Thank you very much for shopping with us, we do hope you are enjoying your new mattress.
eze™ Mattress Team.
I have Parkinson's Disease and hoped the new mattress would be cooler end easier to turn over in bed although it is far better than my previous mattress I still feel the lumps in the mattress profile. Sitting on the edge of the bed to get dressed is difficult as the mattress throws me to one side.
Date of experience: 10 April 2025
Reply from eze Mattress
Hello Graham,
Thank you for taking the time to leave us your valued feedback. We are happy to read you are preferring your new eze™ Mattress to your previous one.
Should you be encountering any issues with your mattress, do please drop us an email at info@ezemattress.com or call us, to see if we can help and find you any solutions.
Thank you for shopping with us online.
eze™ Mattress Team.
Comfortable mattress, very well priced delivered in a timely manner. What more do you need.
Date of experience: 23 April 2025
Reply from eze Mattress
Hello David,
Thank you for taking the time to leave us positive feedback based on your experience purchasing with us online.
We're delighted to read you found our mattresses affordable, comfortable and received a timely delivery.
Thank you very much for shopping with us.
eze™ Mattress Team.
The Eze Hybrid Ultra mattress we ordered is an excellent product proving to be superior to our far more expensive mattress that it replaced. The order process is also seamless from order placement to delivery. Highly recommended.
Date of experience: 23 April 2025
Reply from eze Mattress
Hello Larry,
Thank you for taking the time to leave us a 5* review based on your experience purchasing with us online.
We're very happy to read your feedback on the eze™ Hybrid Ultra mattress and the ease of ordering online.
Thank you for shopping with us, we hope you recommend us to your friends and family in the future.
eze™ Mattress Team.
Superb mattress delivered when indicated.
Date of experience: 23 April 2025
Reply from eze Mattress
Hello Paul,
Thank you for taking the time to leave us a 5* review based on your experience purchasing with us online.
We're delighted to read your feedback on our delivery and the quality of the mattress.
Thank you for shopping with us, we hope you recommend us to your friends and family in the future.
eze™ Mattress Team.
We’ve had our mattress for about a month now and love it. It’s super deep so you’ll need an extra deep fitted sheet. Super comfortable and great quality and service too.
Date of experience: 26 March 2025
Reply from eze Mattress
Hello Sarah,
Thank you for taking the time to leave us a 5* review based on your experience purchasing online.
We're delighted to read your feedback on our service and the comfort and quality of the mattress.
Thank you for shopping with us, we hope you recommend us to your friends and family in the future.
eze™ Mattress Team.
I rarely write reviews, but after spending several months on the eze™ Hybrid Ultra mattress, I felt compelled to share my experience. From the moment I unboxed it, it was evident that quality and comfort were at the forefront of its design. If you’re looking for a mattress that offers a perfect blend of luxury, support, and durability, look no further.
Date of experience: 30 January 2025
Reply from eze Mattress
Hello Andreea,
Thank you for taking the time to leave us your positive feedback.
We're delighted you wanted to share your experience with us and we're very happy to read your review.
We're glad you are enjoying the mattress and would recommend us.
Thank you for shopping with us online.
eze™ Mattress Team.
I have had the Eze Mattress now for over 4 months and I can’t recommend it enough. I chose the Hybrid Max Mattress because it’s slightly firmer and provides targeted relief for shoulders, back, and hips. I literally can’t wait to go to bed every night, I absolutely love it!
Date of experience: 07 December 2024
Reply from eze Mattress
Hello Marie,
Thank you for taking the time to leave us a positive review.
We are very happy to read that you absolutely love your eze™ Hybrid Max Mattress and would recommend us to others.
Thank you for shopping with us online.
eze™ Mattress Team.
Incredibly comfortable and so easy to unpack! In comparison to other Hybrid King Size mattresses this was so affordable too.
Date of experience: 25 November 2024
Reply from eze Mattress
Hello Zubina,
Thank you for taking the time to leave us a 5* review based on your experience shopping with us.
We are pleased to read that you're finding your new mattress incredibly comfortable and found shopping with us affordable.
Thank you for ordering with us online.
eze™ Mattress Team.
Super quick delivery with option for old mattress removal. The mattress is fantastic! We were in desperate need of a new mattress and this did not disappoint. I’ve never slept better. Five stars ✨
Date of experience: 01 February 2025
Reply from eze Mattress
Hello Mrs Ferguson,
Thank you for taking the time to leave us a positive review based on your experience ordering with us.
We are very happy to read that you're finding your new mattress super comfortable and are sleeping great. We're pleased you received a quick delivery too.
Thank you for shopping with us.
eze™ Mattress Team.
Excellent mattress & great quality - definitely recommend.
Date of experience: 17 February 2025
Reply from eze Mattress
Hello,
Thank you for taking the time to leave us a 5* review based on your experience ordering with us.
We are very happy to read that you're happy with the quality of your new mattress and would recommend us.
Thank you for shopping with us.
eze™ Mattress Team.
Date of experience: 18 March 2025
Reply from eze Mattress
Hello Ted,
Thank you for taking the time to leave us a positive review based on your experience ordering with us.
We are very happy to read that you had great experience.
Thank you for shopping with us and we hope you are sleeping well on your new mattress.
eze™ Mattress Team.
Very comfortable mattress would highly recommend, great service and very quick delivery.
Date of experience: 03 April 2025
Reply from eze Mattress
Hello Jeremy,
Thank you for taking the time to leave us a positive review based on your experience ordering with us.
We are very happy to read that you're happy with your new mattress and would recommend us to others. We're happy you received great service and a quick delivery.
Thank you for shopping with us.
eze™ Mattress Team.
The mattress seems very good so far, and the process of unpacking it, rolling it out on the bed and then expanding from something looking thin and flimsy to something thick and substantial, was a revelation.
The delivery process left something to be desired however. The team arrived within the advertised window and delivered the new mattress efficiently, but they were unable to recover the old mattress because there was no space on their van. It had to be put in our garage until another team could collect it the next day, which was inconvenient and required someone to be on hand for a second day.
Date of experience: 03 April 2025
Reply from eze Mattress
Hello Malcolm,
Thank you for taking the time to leave your feedback based on your experience ordering with us online. We are happy to hear that you are enjoying your mattress so far.
We are disappointed to hear your about delivery experience and have contacted our courier for more information. We are very sorry for the inconvenience you encountered for them failing to dispose of your old mattress and having to return the following day.
eze™ Mattress Team.
A brilliant experience, from the delivery to the arrival. Simple instructions. I loved the fact that the mattress arrived in such a useful box on wheels. With the tool to open the wrapping easily. The mattress itself is super. Once it had been left the required amount of time we enjoyed a great nights sleep. And have since. It’s the perfect combination of comfort and convenience.
Date of experience: 27 March 2025
Reply from eze Mattress
Hello Katherine,
Thank you for taking the time to leave us a positive review based on your experience shopping with us online.
We're delighted to read your feedback from receiving your delivery, to installing your new mattress.
We hope you continue to sleep well.
eze™ Mattress Team.
Changed delivery date so I could make an urgent hospital appointment.
Date of experience: 25 March 2025
Reply from eze Mattress
Hello Ali,
Thank you for taking the time for leaving us a positive review based on your experience ordering with us. We are happy we were able to accommodate your delivery around your appointment.
We hope you are enjoying your new mattress. Thank you for shopping with us.
eze™ Mattress Team.
The comfort of the mattress is perfect for me. The delivery and assembly were so easy for us an elderly couple. Thank you
Date of experience: 18 March 2025
Reply from eze Mattress
Hello Hilary,
Thank you for taking the time to leave us a positive review based on your experience ordering with us. We are happy to hear you received a good delivery from our two man team and that you are enjoying your new mattress. Thank you for shopping with us. eze™ Mattress Team.
Asking for a review before you've had a chance to get a night's sleep in on the mattress is a bit premature, but the mattress seems fine if harder than expected - it's so substantial I doubt we will ever be able to get it back out of that room unless the vacuum machine that packed it in the first place is loaned to us!
I did have an issue with the delivery, having paid extra to have it delivered to the bedroom and all packaging taken away along with the old mattress, the delivery company said unpacking wasn't part of the order, leaving me the difficult job of unrolling and unwrapping on my own and with reams of plastic to dispose of. Be aware
Date of experience: 11 March 2025
Reply from eze Mattress
Hello Mrs Sethi,
Thank you for leaving us your valued feedback.
The first review we send is just the service review, the product review follows in another 2 weeks time.
Your new mattress will start to soften in around 4-6 weeks this will give enough time for the settlement of the mattress and the mattress to adjust to your body shape. It can take up to 6 weeks for your mattress to fully adjust.
Mattress disposal and room of choice was included with your order, so we will contact our courier straight away and get more information as to what happened with your delivery. We will reach out to you over email once we have had a response and issue a partial refund for this service if necessary, but we were not informed of this at the time of delivery.
We are sorry to hear you had to do this yourself and apologise of behalf of our courier for their lack of service. We are disappointed to read your review and we will do our best to rectify this for you.
eze™ Mattress Team.
*Update 10.4.25
Hello Mrs Sethi,
We have followed up with our courier and emailed you the outcome. We have refunded you accordingly for the services which were not carried out at your property.
Kind Regards,
eze™ Mattress Team.
Their courier service not just unhelpful but their driver put my neighbours in danger with his driving.
When l called to report this, l was told politely that they thanked me for my complaint and that it would be filed.
Date of experience: 17 March 2025
Reply from eze Mattress
Hello John,
Thank you for taking your time to leave us your feedback. Your complaint was escalated to our courier partners who have been in direct contact with your regarding your complaint.
We hope you are enjoying your new eze™ Mattress. Thank you for shopping with us. eze™ Mattress Team.
Quick delivery. Good packaging an easy way to buy a double matress.
Date of experience: 17 March 2025
Reply from eze Mattress
Thank you Fiona for leaving us positive feedback. We're very happy to read you had a good experience ordering with us and had a quick delivery. We hope you are enjoying sleeping on your new mattress. Thank you for shopping with us. eze™ Mattress Team.
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